Terms & Conditions
OVERVIEW
This website is operated by Sarasavi Plant Nursery. Throughout the site, the terms “we”, “us”, and “our” refer to Sarasavi Plant Nursery. Sarasavi Plant Nursery offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on a locally managed platform to meet the specific needs of our users in Sri Lanka.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in Sri Lanka (18 years old), or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws of Sri Lanka (including but not limited to intellectual property laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your device’s display of any color will be accurate.
We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction in Sri Lanka. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, or information purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order. In the event of changes or cancellations, we may attempt to notify you via the contact information provided at the time of the order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
SECTION 7 – SHIPPING POLICY
Thank you for choosing tree.lk, the online store of Sarasavi Plant Nursery. We are dedicated to ensuring that your plants arrive healthy and ready to thrive. Please take a moment to review our shipping policy below:
Processing Time
- All orders are processed and shipped within 4 to 5 days after they are placed and fully paid.
- You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Locations
- Currently, we ship plants only within Sri Lanka.
Packaging
- We use customized packaging designed to protect your plants during transit and minimize potential damage.
Shipping Rates
- Shipping rates are determined by our shipping provider and will be calculated during the checkout process.
Unpacking Instructions
- When you receive your package, please take a small video while unpacking to document the condition of the plants and packaging.
10-Day Happiness Guarantee
We proudly stand by the quality of our plants with a 10-Day Happiness Guarantee:
- If your plant arrives frozen, dead, or in a condition that does not meet your expectations, we are here to help.
- Please take clear photos of both the plant and the packaging (box).
- Send an email to support@tree.lk with the photos attached within 10 days of delivery.
We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.
Thank you for trusting us with your plant needs!
SECTION 8 – REFUND POLICY
10-Day Happiness Guarantee
At tree.lk, our mission is to bring the joy of greenery into your life by connecting you with healthy and thriving plants. With plants lovingly grown in our own nurseries, we take pride in delivering them with secure, customized, and sustainable packaging to ensure they reach you in perfect condition.
Live plants are delicate, and some factors, such as weather conditions and third-party shipping handlers, are beyond our control. That’s why we stand by our 10-Day Happiness Guarantee! If you’re not satisfied with the condition of your plant upon arrival, we’ll work to make it right.
What is the 10-Day Happiness Guarantee?
We guarantee that you’ll receive a healthy and happy plant from us! If your plant arrives dead, damaged, or otherwise not as expected, we’ll replace it within 10 days of delivery. If a replacement isn’t possible, we’ll work with you to find a similar alternative.
My plant arrived damaged; what should I do next?
If your plant arrives in poor condition (e.g., frozen, dead, damaged leaves, etc.), follow these steps to help us resolve the issue:
- Take clear photos of both the plant and the packaging (box).
- Email us at support@tree.lk within 10 days of delivery with the photos attached.
My plant hasn’t arrived; what should I do?
If your plant hasn’t arrived within 5 days of the expected delivery date, please do the following:
- Check the tracking information provided in your order confirmation email.
- Contact us at support@tree.lk to report the issue.
- Note: If the issue is due to incorrect information provided during checkout, we may not be able to offer a refund or replacement.
Can I get a refund?
While we prioritize replacing your plant, refunds may be considered on a case-by-case basis, depending on the circumstances.
Can I send my plant back?
Unfortunately, we do not accept physical returns of any plants. However, we’re always happy to provide tips on how to revive damaged plants or advise on proper disposal methods.
What should I do with a damaged plant?
If your plant is beyond recovery, we recommend composting or disposing of it through local green waste facilities to ensure eco-friendly disposal.
Thank you for trusting tree.lk for your plant needs. We’re committed to ensuring your satisfaction and will do our best to resolve any issues you may encounter!
SECTION 9 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or conditions of any kind. We shall have no liability arising from your use of optional third-party tools.
SECTION 10 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, or any transactions made in connection with third-party websites. Please review the third-party’s policies and practices before engaging.
SECTION 11 – GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Sri Lanka.
SECTION 12 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sarasaviplants@gmail.com or via postal mail to:
Sarasavi Plant Nursery,
Sarasavi Sevana,
Uda Mailpitiya,
Mailapitiya,
Sri Lanka.